Knowledge work is not visible when you walk by a cubicle or office space. It is difficult to improve that which you can’t see. Training development is knowledge work.

Our Lean-Agile uses Kanban boards to make the work status and progress (its flow) visible while it is still in process. In addition to making the flow of the work visible, it also makes the process policies explicit and visible for everyone, allowing those involved to consider quality during the work rather than tacking quality on at the end.

  • Visibility then enables the collaboration of the team members to continually improve in what Scrum calls retrospectives.

  • Visual management tools help team members observe WIP accumulating and bottlenecks as they form.

  • Visualizing the effects of Lean wastes is the first step to reducing or eliminating them.

  • Visual management helps members of the team collaborate during the daily standup without a supervisor having to update a planning spreadsheet or Gantt chart first, reducing transaction waste.

  • The Kanban board clearly shows the next highest priority work item for team members to pick, reducing the need for a supervisor to direct each task after a team member completes their prior work item. This also reduces transaction waste.

  • Visual management reduces the need for supervisory intervention down to exceptional escalations rather than as standard work.

Lean visual management helps achieve the Agile principle of self-organization.

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